The purpose of this document is to outline the project steps we generally take when building new e-commerce applications. Each company has a unique set of requirements and goals that determine the process we follow. We hope this helps as an introduction. Please call us to discuss your specific requirements.

THE NDC E-COMMERCE DEVELOPMENT PROCESS

During initial discussions we gather details about your company, your customers and project goals to determine requirements. We ask a lot of questions and look over your existing web site. We ask for your ideas while offering many of our own.

After we determine the initial requirements for the project we put together a proposal for your review. Upon approval both you and NDC sign a contract containing details of the agreement.

Our database driven e-commerce sites require the following accounts. As part of the project we set these up for you. The account fees are covered by the client. If you don't have these accounts already, we can offer advice on selecting appropriate vendors.

• Web Hosting Account  — host must meet database, ssl, and email requirements.

• SSL Certificate   — needed for secure transactions and account pages.

• Merchant Bank Account  — needed for credit card transaction deposits.

• Payment Gateway  — gateway needed for real-time credit card transactions.

NDC will work directly with you or your existing web staff to design the user interface of the e-commerce application. In some cases we integrate the new functionality into existing web site designs and in others we create an entirely new web site. Development does not begin until the customer is satisfied with the design.

Once you have signed off on a design you are satisfied with, we begin installing your new database, web site and administrative tools. We work with you to import your product details into the new database. We also complete a full testing of the system prior to training.

NDC will work with your and/or your staff to ensure complete proficiency in using the administrative tools to process orders, add products and work with customer accounts. Our tools are very user friendly and offer incredible flexibility in managing your new e-commerce web site.

Upon client acceptance, we will launch the web site and perform final testing to ensure a fully functional application.

We stand behind our work and quickly return phone calls should questions arise with your new e-commerce web site. We also offer many suggestions on how to best utilize your new tools in marketing to customers.